Online Shop FAQ
When will I receive my order? Orders are sent to processing immediately, most orders will arrive in 7-10 business days. Tracking information will be emailed once shipment is sent.
I didn't receive a confirmation email? If you do not receive a confirmation email within 24 hours please email us at firstname.lastname@example.org
I want to change or cancel my order: Orders are processed quickly, if changes need to be made please email us ASAP and we can try our best to resolve the issue.
How do I contact Customer Service: We are available via email at email@example.com
Refunds: If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return Instructions below. Please Note: On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment.
Shipment will include return address. All returns need to be sent to that address.
Please include the following with your return:
- Your mailing address
- Your phone number
- Order confirmation number
- What you are returning and reason why
We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.